Privacy Policy
C3 Custom Creation (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully. By using our site, you agree to the terms described below.
1. Information We Collect
We may collect the following types of information when you interact with our website:
- Personal Information: Name, e-mail address, phone number, billing address, and shipping address provided during checkout or account registration.
- Order Information: Items purchased, order number, tracking number, and pa-yment details (we do not store full credit card numbers).
- Account Information: Username and password for registered accounts.
- Communication Data: Messages you send us through contact forms or e-mail.
- Technical Data: IP address, browser type, device type, pages visited, and time spent on our site (collected automatically via cookies and analytics tools).
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including custom and wholesale orders.
- Send order confirmations, shipping updates, and tracking information to your e-mail.
- Respond to your inquiries and provide customer support.
- Send promotional e-mails or newsletters (only if you have opted in — you may unsubscribe at any time).
- Improve our website, products, and services.
- Comply with legal obligations.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We work with trusted third-party providers (such as shipping carriers, pa-yment processors, and e-mail platforms) who help us operate our business. These parties are contractually required to keep your information confidential.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority.
- Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of that transaction.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You may adjust your browser settings to refuse cookies; however, some features of the site may not function properly as a result.
5. Pa-yment Security
All pa-yments made on our website are processed through secure, PCI-compliant pa-yment gateways. We do not store your full credit card number on our servers. All transactions are encrypted using SSL (Secure Socket Layer) technology.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.
7. Your Rights
As a resident of the United States, depending on your state of residence, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us through our Contact Us page.
8. Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external sites you visit.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us through our Contact Us page.